Make a complaint

We can't take complaints about PCNs, but you may be able to appeal your PCN.

Appeals about planning decisions and enforcement are dealt with under the Town and Country Planning Appeals procedure.

Appeal a planning decision (GOV.UK)

There is no formal right to appeal against an FPN. If you have received an FPN for littering or dog fouling you can challenge the FPN within 14 days of the issue of the notice.

Appeal against a decision not to grant a place at your chosen school

Appeal against a Council Tax Support decision

Appeal against a Housing Benefit decision

Please contact the Financial Assessment Team

Please complain directly to the school.

Complain about a school

Please see Complaints Against Councillors

We can't accept a complaint about something over which you have taken legal action, or which is being considered by a court or a tribunal. Please raise these issues with your legal representative.

If you weren't able to resolve the problem using the options above, you can make a formal complaint to us.

Make a formal complaint using our online form

You can also:

• email: complaints@merton.gov.uk
• write to: Complaints Team, Merton Civic Centre, London Road, Morden, SM4 5DX
• telephone: 020 8545 3060 at the following times. We may ask you to confirm the details of your complaint in writing or by email.
  • Monday 10am to 3pm
  • Tuesday 8am to 5pm
  • Wednesday 10am to 3pm
  • Thursday 10am to 3pm
  • Friday 10am to 3pm

If you have a complaint about children's social care, you can contact us by:

• email: ​childrensservicescomplaints@merton.gov.uk
• telephone: 020 8545 3086 at the following times:
  • Monday 10am to 3pm
  • Tuesday 8am to 5pm
  • Wednesday 10am to 3pm
  • Thursday 10am to 3pm
  • Friday 10am to 3pm