We are committed to providing high quality services. If you have something to say about us, good or bad, we want to hear from you.

Ask us to review your assessment

Please give us the opportunity to put things right before making a formal complaint. If you want us to review your assessment, please write to us:

Email: financial.assessment@merton.gov.uk

Financial Assessment Team
Merton Civic Centre
London Road
Morden
SM4 5DX

Make a formal complaint

If you were not able to resolve the problem using the options above, you can make a formal complaint to Merton’s corporate complaints team.

Make a complaint

How the complaints process works

Compliments and comments

If you want to pay a compliment to one of our staff or make a comment about how we might do something differently, you can also do this by post or email:

Financial Assessment Team
Merton Civic Centre
London Road
Morden
SM4 5DX

Email: financial.assessment@merton.gov.uk