Parking permits: tell us about a change of address

This page explains what to do if you change your address from one controlled parking zone in Merton to another.

If you don't know whether you'll need a permit your new address, use our parking permit eligibility checker.

E-permits purchased after 4 November 2024

If you purchased your e-permit after 4 November 2024, please follow these steps to get a permit for your new address. 

1. Log into your parking permits account
2. Click “View or change your details”. If you’re using a mobile device you’ll need to click the Menu icon at the top of the screen to show this option.
3. Click “Change” next to your address.
4. Enter your new address.
5. Click “View your permits”. If you’re using a mobile device you’ll need to click the Menu icon at the top of the screen to show this option.
6. Click “View” under the permit you want to cancel.
7. Click “Cancel Permit”
8. Apply for your new permit. 

Once you have completed your application and made payment, you will be covered to park in your new zone immediately. 

If a refund is due on the cancelled permit it will be applied to the card used when the original payment was made. 

E-permits purchased before 5 November 2024

If you purchased your e-permit before 5 November 2024, you will need to cancel your permit and buy a new one for the new vehicle 

Paper permits

If you have a paper permit, you need to do the following.

1. Apply for a new permit for your new address.
2. After you have bought the new permit you will be covered to park in your new zone immediately.
3. Send the original paper permit to us, with a cover letter, by post to:
   Merton Parking Services
   Merton Civic Centre
   London Road
   Morden
   SM4 5DX
4. We will refund any full, unused months on your old paper permit.

Contact us

Contact Parking Services