You can pay to park in Merton using the RingGo smartphone app, website, automated telephone line or SMS (text message) service.
How pay for parking with RingGo
1. Register
Register at the RingGo website, using the smartphone app, or call 020 3046 0060. You will need to provide:
- the registration number, colour and make of your vehicle
- your payment card details
- your contact details.
2. Park
You can find car parks, on-street parking bays, and parking charges on the RingGo website.
3. Pay
Pay when you arrive, but before you walk away from the car park or on-street parking place you will need to provide the following information:
- the location number and length of time you want to park, up to the maximum time of stay allowed (see the list of car parks below or check nearby signs)
- The 3- or 4-digit digit security code from the back of your payment card.
You can pay using the RingGo smartphone app, website, automated telephone line or text message.
With RingGo you don't need to display a ticket in your windscreen, as our enforcement officers use handheld computers to check which vehicles are using RingGo.
Ways to pay
Smartphone app
Visit the RingGo Apps web page from your smartphone to get the RingGo cashless parking app. Apps are available for iPhone, Android, Windows phone and Blackberry 10.
Automated telephone line
Call 020 3046 0060
Text message
After you have registered with RingGo and provided details of your vehicle, you can pay to park by sending a text message (SMS) from your mobile phone. See RingGo Text to Park for more information.
Website
Log onto the RingGo website from your phone or computer.
RingGo how to download
Video transcript
Extend your stay
If you need more time you can easily extend your stay using the app, website, automated telephone line or text message. There is no need to return to your car.
You can only extend your session up to the maximum stay allowed (see the list of car parks below or our Charges and meters page for on-street parking bays).
When you have stayed for the maximum time you will not be able to return to that location or road to park for 1 hour.
Charges for using RingGo
There is no charge for registering with RingGo and no charge for downloading or using the RingGo smartphone applications.
When using London Borough of Merton parking facilities you will pay a 20p convenience fee on top of the parking tariff.
Calls to RingGo are charged at the standard "geographic" rate agreed with your mobile phone operator. Such calls are often included free within mobile phone packages, so if you receive a free "bundle of minutes", your call will usually be included within this.
If you pay by text message you will pay for the text message at your agreed operator rate. You will also pay a 10p charge for the summary text message (which you automatically receive), giving you confirmation of your parking session details.
The optional parking session confirmation messages and reminder texts (alerting you when your session is about to run out) cost 10p per message. There is also a 10p transaction fee for extending a session.
See the RingGo Parking Locator for parking charges for individual car parks or on-street parking bays.
VAT receipts
Log into your RingGo account to view and print VAT receipts. You can also ask RingGo to send you a receipt automatically every time you park: just go to the RingGo settings page.
Get help
Please check the RingGo Help Centre or contact RingGo directly.
Request a refund
If you paid for a parking session but didn’t use it
We will refund your payment (minus transaction charges) for an unused parking session only in the following circumstances:
- you paid for parking for the wrong vehicle by mistake, and you made a second payment for the correct vehicle within 30 minutes of the first payment
- you paid for parking at a time when there were no parking restrictions at that location (such as bank holidays in some CPZs)
We will not refund:
- a session you didn’t use because you couldn’t find a parking space (you should always find a space before you pay)
- unused time if you bought a longer parking session than you needed
- a session you didn't use for any reason other than those listed above
If you were overcharged due to an error
We will refund your payment if you were overcharged due to our system calculating the charge incorrectly.
How to request a refund
Contact us to request a refund
Please include:
- your vehicle registration number
- details of any RingGo sessions you are querying (for example a copy of the parking session receipt provided by RingGo)
Extend your stay
If you need more time you can easily extend your stay using the app, website, automated telephone line or text message. There is no need to return to your car.
You can only extend your session up to the maximum stay allowed (see the list of car parks below or our Charges and meters page for on-street parking bays).
When you have stayed for the maximum time you will not be able to return to that location or road to park for 1 hour.
Charges for using RingGo
There is no charge for registering with RingGo and no charge for downloading or using the RingGo smartphone applications.
When using London Borough of Merton parking facilities you will pay a 20p convenience fee on top of the parking tariff.
Calls to RingGo are charged at the standard "geographic" rate agreed with your mobile phone operator. Such calls are often included free within mobile phone packages, so if you receive a free "bundle of minutes", your call will usually be included within this.
If you pay by text message you will pay for the text message at your agreed operator rate. You will also pay a 10p charge for the summary text message (which you automatically receive), giving you confirmation of your parking session details.
The optional parking session confirmation messages and reminder texts (alerting you when your session is about to run out) cost 10p per message. There is also a 10p transaction fee for extending a session.
See the RingGo Parking Locator for parking charges for individual car parks or on-street parking bays.
VAT receipts
Log into your RingGo account to view and print VAT receipts. You can also ask RingGo to send you a receipt automatically every time you park: just go to the RingGo settings page.
Get help
Please check the RingGo Help Centre or contact RingGo directly.
Request a refund
If you paid for a parking session but didn’t use it
We will refund your payment (minus transaction charges) for an unused parking session only in the following circumstances:
- you paid for parking for the wrong vehicle by mistake, and you made a second payment for the correct vehicle within 30 minutes of the first payment
- you paid for parking at a time when there were no parking restrictions at that location (such as bank holidays in some CPZs)
We will not refund:
- a session you didn’t use because you couldn’t find a parking space (you should always find a space before you pay)
- unused time if you bought a longer parking session than you needed
- a session you didn't use for any reason other than those listed above
If you were overcharged due to an error
We will refund your payment if you were overcharged due to our system calculating the charge incorrectly.
How to request a refund
Contact us to request a refund
Please include:
- your vehicle registration number
- details of any RingGo sessions you are querying (for example a copy of the parking session receipt provided by RingGo)