To report a problem with roadworks you can either contact us or, if the works are being carried out by a utility company, you may wish to contact them directly.
If possible, please tell us the reference number when reporting roadworks.
How roadworks should operate
Our contractors dig up roads and pavements when introducing traffic management schemes, constructing dropped curbs or carrying out road, bridge and pavement maintenance.
Utility companies also dig up pavements and roads to install, renew or repair their equipment.
By law, all utility companies working on public highways must:
- operate safely
- return the road or pavement to its original condition
- ensure that staff are appropriately qualified
- notify the council of their proposed works.
All works must have a visible courtesy sign that gives the contact phone number and who the contractor is working for.
Utility company contact details
| Utility and website | Service | Telephone |
|---|---|---|
| Thames Water |
Water, public sewers and drains |
0845 9200 800 |
| Sutton and East Surrey (SES) Water |
Water, public sewers and drains |
01737 772000 |
| EDF Energy | Electricity |
Customer Services - 020 7242 9050 Emergencies - 0800 0280 247 |
| SGN (Southern Gas Networks) | Gas |
Leaks (emergencies only) 0800 111999 Other enquiries 01926 653000 |
| BT Openreach | Telephone | 0800 800 150 |
| Virgin Media | Cable | 0800 183 0123 |
| Transport for London | Red routes, strategic route network, traffic signals |
Traffic signals faults 020 7941 2010 Red Route Issues 020 7343 5000 |