We have a new online service for applying for and renewing parking permits, which went live on Tuesday 5 November 2024.
You can access the new service by going to our Parking Permits page and following the link to the permit you require.
Permits purchased before 5 November 2024
Permits purchased before 5 November 2024 will continue to be valid until their expiry date.
We will still send you a reminder to renew your permit shortly before it expires.
If you change address or vehicle or need to cancel your permit, see the following pages:
- Cancel a parking permit
- Tell us about a change of address
- Use your parking permit with a courtesy car
- Use your parking permit with a new vehicle
- Report a lost, stolen or damaged parking permit
Your RingGo account
Your permits will no longer be visible on your RingGo account from 5 November. If you have an e-permit, you will receive an email or a letter with details of your permit’s expiry date for your reference. Your permit will still be valid until its expiry date.
Your RingGo login details won't work on the new system, so you'll need to register for a new account the first time you use the new system.
If you use RingGo to pay for on-street parking (pay and display) or off-street parking (such as car parks), you will still be able to use your account for this. See Pay by mobile phone for parking for more information about this service.
What you need to do
Resident permits
If you have a resident permit, you don’t need to do anything until your permit expires or you have a change of circumstance such as a change of address, change of vehicle or you need to cancel your permit.
Just like our current system, if you use our new system to buy more than one resident permit for the same address, you will need to pay an additional fee. The fee increases with each extra permit. The fee only applies if the permits are valid at the same time.
Visitor scratchcard permits
You can still use any visitor scratchcard permits you have in your possession after we change systems.
The first time you apply for scratchcard permits on our new system, you will need to upload proof of address and wait for us to approve your application, which may take up to 1 working day.
You can apply for visitor scratchcard permits by going to the Visitor scratchcard permits page.
Visitor e-permits
If you booked any parking sessions in advance on our previous system, these will still be effective once we change systems.
The first time you apply for visitor e-permits on our new system, you will need to upload proof of address and wait for us to approve your application, which may take up to 1 working day. While waiting for approval, you can buy up to 10 visitor e-permits.
You can book new parking sessions by going to the Visitor parking permit (e-permit) page.
Other permits (annual visitor permits, carer permits, business permits, trade permits, teacher permits, school safety zone permits or car park season tickets)
You don’t need to do anything until your permit expires or you have a change of circumstance such as a change of address, change of vehicle or you need to cancel your permit.
Blue Badges
Blue Badge parking permits for disabled people are not affected by this change, so you don’t need to do anything.
Why this change is happening
Our contract for a permit management system with RingGo came to an end in November 2024 and, after a selection process that took into account factors such as affordability and customer feedback, we chose to move forward with a new provider, Taranto.