Service Description
The aim of the Schools Management Information Systems Support Team (SMISST) SLA is to help you use ICT to improve your school. Working within the Merton School Improvement Service we are a technical support team who will support you in delivering the real benefits of ICT to staff and learners. From SIMS to cloud services and the LGFL our forward thinking and innovative approach will help you to effectively plan and use ICT to improve and sustain educational outcomes. We will work closely with you and your ICT supplier to help you achieve this.
SLA services offered:
- 24 hour call logging facility
- Telephone help-desk 08:00– 16:30 term time, 10.00 – 16.00 school holidays
SIMS Support
We can help you achieve the very best from SIMS with comprehensive support for every module including:
- Support for Electronic registration and SIMS in the Classroom
- Installation of SIMS upgrades including FMS and Discover
- A basic report writing service for bespoke reports
- Advice and support on internal assessment data analysis and reporting (for schools who use Merton’s Assessment system)
- Guidance on downloading and importing of SIMS Wizards and the data entry process including centrally run training sessions.
- Support for all queries regarding Key Stage Wizards and the Data Entry process
- Housekeeping advice
- Bespoke training by request
- Support for Parent App Lite (in line with regulatory compliance)
Support for LGFL Services
We will help you to make the very best of your connection and associated services from LGFL.
Including:
- LGFL billing services (aggregated billing)
- Practical support for your educational cloud services
- LGFL/USO/Cloud Account and password administration. Monitoring of USO-Auto updater
- USO-FX – Secure file transfer system
- Administration of Web and email filtering
- Secure Store the online backup module (Setup and Purchasing only)
- Secure Remote Access
Also included
- New buildings/School extension works: We will work with you, the Capital Projects Team and your ICT Supplier to ensure your ICT needs are met and exceeded
- OFSTED – preparation for inspection
- Advice and training on online-safety, ICT and safeguarding, data protection, security and disaster recovery and business continuity
- Disaster Recovery - Emergency School
Provision:
- Organisation of School Business Managers’ Forum
- Ownership of and support for the Schools
Extranet:
- Online safety sessions for staff
- Online safety sessions for parents
- Data protection and Cyber security awareness training for staff – on request
- Advice and guidance on administrative procedures in schools
- Support for the computing curriculum including advice on devices and infrastructure
- Liaison with 3rd party ICT support agencies and other LA Departments to ensure an integrated approach to ICT.
Approved Suppliers and Contract Monitoring
We will keep a list of Merton approved ICT suppliers. The list will be updated periodically. All companies on the list will be vetted by us and attend regular meetings.
We will also check that these organisations have an understanding of how schools operate and the strategic direction for ICT in schools as defined by DFE and OFSTED.
If you have a dispute with your ICT provider or any service provider and would like independent technical advice please let us know and we will be there to help and advice.
SLA pricing
Charge for 1 April 2023 to 31 March 2024
| School type | Charge (SMISST, ICT & LGFL ) |
|---|---|
| Primary schools: 250 or fewer pupils | £4,096 |
| Primary schools: 251 -500 pupils | £ 5,183 |
| Primary schools: 501 or more pupils | £ 5,580 |
| Secondary Schools: 600 or fewer pupils | £ 5,580 |
| Secondary Schools: 601 – 900 pupils | £ 6,439 |
| Secondary Schools: 901 or more pupils | £ 6,864 |
| Special Schools | £ 4,298 |
Bespoke training courses are available and chargeable at a special rate of £100 for up to 2 staff per half day for SLA participating schools.
Contact us
Derek Crabtree
Schools ICT Support Manager
Tel: 020 8545 4891
Email: derek.crabtree@merton.gov.uk