Service Description

This service is delivered in partnership with Workplace Options (the provider may change as a procurement exercise has to be undertaken by March 2019) and is offered to schools at a competitive rate.  

SLA services offered

Employee Assistance 

Employees at our client schools will benefit from around the clock, free, confidential assistance with any work, personal or family issue. They can access telephone information, fact sheets, information packs and short–term counselling. They will be able to search for services in their local area, such as child care and elder care providers. Support is available on the workplace options website where they will find extensive resources, including high quality up to date articles, searchable databases, regular online seminars, and time saving links. The support is available by phone, email and via the website and instant messaging.  

The service is staffed by highly trained and qualified professionals who are experts in their field. The information given is accurate and up to date.  

A supply of employee leaflets and cards to enable you to signpost your staff to Workplace Options  

Topics include: 

• Anxiety and Depression
• Elder Care 
• Bereavement & Loss 
• Family Issues 
• Bullying & Harassment 
• Immigration 
• Careers 
• Life Events 
• Child Care 
• Relationships 
• Consumer Rights 
• Stress 
• Debt 
• Work-life balance 
• Education 
• Workplace Pressure 

Charging Arrangements 

There is a fixed charge of £4.85 per head according to the number of staff employed at the school. This is based on the Workforce data for 1 April 2019.   

SLA pricing

Further details

Feedback and complaints should be directed to Kim Brown, in the first instance. 

Contacts

If you require additional information please contact: 

Ruth Poulter
HR Contracts Manager 
Tel: 020 8545 3394 
Email: ruth.poulter@merton.gov.uk