If you think you have been sold something that is not the correct weight or measure, please contact the Citizens Advice consumer helpline. You will be offered advice on your query and the matter will be referred to us if necessary.
We provide a testing service for weighing or measuring equipment used by local businesses. If you require this service please contact us at trading.standards@merton.gov.uk.
Weighing and measuring equipment that is used for trading is regulated by law. When you visit the shops, fill your car with petrol or go to the pub you may be purchasing items that require weighing or measuring.
What we do
We ensure that weighing and measuring equipment dispenses products accurately and fairly. We do this by checking equipment such as weighing scales, petrol pumps, pub measures and weighbridges to make sure they are right. We also verify that packaged goods marked with a weight or measure are correct and that you are getting what you pay for.
Business advice
If your business is based in the borough and you need advice about this subject or other consumer and fair trading matters, you can contact us directly at trading.standards@merton.gov.uk. You can also visit the Business Companion website which covers all major Trading Standards legislation.
For comprehensive and up to date guidance on how to deal with customer complaints, refunds and returns visit the Business Companion website. All the training and promotional materials provided are available to access online or to download in a variety of formats.
Related websites
- Office for Product Safety and Standards - GOV.UK
- Department for Business Innovation and Skills (BIS)
- Trading Standards Institute website
Contact us
Trading Standards
Merton Civic Centre
London Road
Morden
SM4 5DX
Email: trading.standards@merton.gov.uk
Tel: 020 8545 3025
Citizens Advice
Contact the Citizens Advice consumer service for free, confidential and impartial advice on consumer issues.