This accessibility statement applies to the parking.merton.gov.uk website which holds our services Pay or appeal a PCN and Parking permits.

This website is run by Taranto Systems on behalf of Merton Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using the options on your computer
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • “Autocomplete” is not set correctly on some fields

  • There is insufficient contract on the “Logout” link when it is focused

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Web Team.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email web.team@merton.gov.uk
  • call 020 8274 4901

We’ll consider your request and aim to get back to you in 2 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Merton Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Disproportionate burden

Not applicable.

Content that's not within the scope of the accessibility regulations

Not applicable.

Preparation of this accessibility statement

This statement was prepared (first published) on 5 November 2024. It was last reviewed on 5 November 2024.

This website was last tested on 31 October 2024 against the WCAG 2.2 AA standard.

The test was carried out by Merton Council. Our website team used automated tools Wave and Axe, the NVDA screen reader and manual review to test all pages on the website.